Your satisfaction is important to us. If you are not fully satisfied with your purchase, our refund and return policy is designed to be straightforward and fair.
Return Eligibility
Products must be returned within 30 days from the purchase date and remain in original condition. We do not charge restocking fees.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a reliable shipping service to ensure safe return of items.
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 7 business days to the original payment method.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask goveecanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 5148808956 and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 108-5875 Boul Cavendish, C?te Saint-Luc, QC, H4W 2X9, Canada.